Shipping policy

Shipping Policy

Last Updated: September 7, 2026

Thank you for shopping with Vincent Déclassé. By placing an order through our website, you acknowledge and agree to the shipping terms outlined below.

Order Processing

Orders are typically processed within 2–5 business days, unless otherwise stated on the product page.

Business days do not include weekends or holidays.

During product releases, promotional periods, holidays, or periods of unusually high order volume, additional processing time may be required.

Processing time is separate from the shipping carrier’s estimated transit time.

Once an order has been transferred to the shipping carrier, Vincent Déclassé does not control carrier transit times or delays.

Pre-Orders and Made-to-Order Items

Products identified as pre-order, made-to-order, or special-order items may require additional processing time.

Estimated shipping or fulfillment periods will be provided on the applicable product page when possible.

By purchasing a pre-order or made-to-order product, the customer acknowledges the stated estimated fulfillment period before completing the purchase.

Estimated dates are not guaranteed delivery dates and may be affected by production, customs, carrier, or other circumstances outside of our direct control.

Shipping Confirmation and Tracking

When your order has shipped, you will receive a shipping confirmation containing tracking information when tracking is available.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the package when necessary.

Tracking information provided by the shipping carrier serves as part of our documentation confirming shipment and delivery.

Correct Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP or postal code

  • Contact information

before completing your purchase.

Vincent Déclassé is not responsible for packages that are lost, delayed, returned, or delivered incorrectly because the customer entered an incorrect or incomplete shipping address.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been placed or fulfilled.

Once an order has entered the shipping carrier's possession, we may be unable to modify or redirect the shipment.

Delivered Packages

If carrier tracking confirms that an order was delivered to the shipping address provided at checkout, the order will be considered fulfilled and delivered by Vincent Déclassé.

If you cannot locate a package marked as delivered, please first:

  1. Check around your residence or delivery location.

  2. Check with household members, neighbors, front desk staff, leasing offices, or building personnel when applicable.

  3. Contact the shipping carrier regarding the delivery.

  4. Contact Vincent Déclassé promptly if additional assistance is needed.

We will make reasonable efforts to assist customers with carrier inquiries; however, we cannot guarantee replacement or reimbursement for packages that the carrier confirms were successfully delivered.

Any replacement, refund, or store credit offered in such circumstances will be determined on a case-by-case basis and does not constitute an admission of responsibility.

Lost Packages

If tracking has not updated for an unusual period of time or your shipment appears to have been lost while in transit, please contact us so that we can determine whether a carrier investigation or claim is appropriate.

Customers should report suspected lost packages within 14 days of the expected delivery date or within 14 days of the last meaningful tracking update.

Claims reported significantly outside this period may be more difficult or impossible to investigate with the shipping carrier.

If a carrier confirms that a shipment was lost while in transit, Vincent Déclassé will determine the appropriate resolution based on the circumstances of the order, carrier coverage, and applicable law.

Stolen Packages

Vincent Déclassé is not responsible for theft occurring after a carrier has successfully delivered a shipment to the address provided by the customer.

Customers are encouraged to ship orders to a secure location.

For higher-value orders, additional delivery verification, including signature confirmation, may be required at our discretion.

Carrier Delays

Shipping estimates provided at checkout or by a shipping carrier are estimates unless specifically stated otherwise.

Vincent Déclassé is not responsible for carrier delays caused by circumstances including, but not limited to:

  • Weather

  • Transportation disruptions

  • Holiday volume

  • Labor disruptions

  • Natural disasters

  • Customs inspections

  • Incorrect routing by the carrier

  • Other events outside of our reasonable control

A carrier delay does not mean an order was not properly fulfilled or shipped.

Returned-to-Sender Packages

Packages may be returned to us because of:

  • An incorrect or incomplete address

  • An undeliverable address

  • Failed delivery attempts

  • Failure to collect the package

  • Refusal of the shipment

  • Other carrier-related reasons

If an order is returned to Vincent Déclassé, the customer may be responsible for additional shipping charges if they request that the order be shipped again.

Original shipping charges are generally non-refundable unless required by applicable law or the return resulted from an error by Vincent Déclassé.

Refused Shipments

Refusing a package does not automatically qualify an order for a full refund.

Any refused or returned shipment will be handled according to our applicable return and refund policies once the merchandise has been received and inspected.

Shipping charges or other costs incurred as a result of a refused shipment may be deducted from any refund where permitted by law.

International Orders

Customers purchasing from outside the United States are responsible for any applicable:

  • Import duties

  • Customs fees

  • Taxes

  • Brokerage charges

  • Other government-imposed fees

unless otherwise stated during checkout.

These charges are not controlled by Vincent Déclassé and are not included in the product price or shipping charge unless specifically stated.

Customers are responsible for understanding their country's import requirements before placing an order.

Refusing an international shipment because of customs duties or taxes does not automatically entitle the customer to a full refund.

Order Verification

To protect our customers and our business against fraud, Vincent Déclassé reserves the right to request additional verification before fulfilling an order.

Orders that cannot be reasonably verified may be delayed or canceled and refunded.

Fraudulent Transactions and Chargebacks

If you experience an issue with an order, please contact Vincent Déclassé before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the matter.

When responding to payment disputes, Vincent Déclassé may provide the payment processor or financial institution with relevant order documentation, including:

  • Order information

  • Customer information associated with the transaction

  • Shipping address

  • Billing information where permitted

  • Tracking records

  • Delivery confirmation

  • Customer communications

  • Order confirmation records

  • Store policies accepted or presented at the time of purchase

  • Other relevant transaction documentation

Submitting a payment dispute does not automatically establish that an order was not fulfilled.

All disputes will be handled based on the available evidence, payment processor requirements, card-network rules, and applicable law.

Nothing in this policy limits any rights customers have under applicable consumer-protection laws.

Contact

If you have questions regarding your shipment, please contact Vincent Déclassé through the contact information provided on our website.

Please include your order number, full name, and the email address associated with the order so that we can assist you efficiently.

By completing a purchase from Vincent Déclassé, you acknowledge that you have reviewed the shipping information made available to you and agree to the applicable shipping terms associated with your order.